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The services provided by BEC
(Darwin Region) Inc are partially
funded by the Australian
Government and NT Government.

07-Apr-2016

 

Message from the Manager

I had an interesting comment the other day from a tradesman who was in for a breakfast workshop.

We provide breakfast for these early morning workshops for two reasons. The first is that it’s an early start and a lot of participants simply miss breakfast to arrive on time. The second and most important reason is that sitting around for ten minutes having a coffee and a bite to eat is a great way to break the ice and relax people. It means the presenter can get started on topic pretty quickly without having to do this at the start of the formal presentation.

I always ask attendees how they think the Darwin economy is going and what is impacting on business conditions. As you would expect, we get a number of different responses depending on what sector people are operating in. Some say they are as busy as, others suggest that business could be better and they are concerned about the way things are heading.

Back to the tradesman.... his response was that his business is really busy and he would immediately hire extra staff if he could find the right ones. I found that interesting as we have had others in the same trade through the BEC who report things are slow and not looking all that positive!!

I immediately asked “why is your business so busy and why do you need extra people”?

He went on to explain in detail about how he operated the business, the high standards he imposed on his employees and processes, the high level of service he delivered to his clients and the way he procedureised all the activities that were required to ensure his business remained profitable and his customers remained satisfied.

He clearly understood why his business was succeeding, what it took to ensure it continued to succeed and how recognising and understanding this differentiated his business from others.

Clearly his customers also recognised and appreciated this as well because he was busy when others weren’t!!

Do you have a clear understanding of what makes your business tick, why customers choose you over your competitors and the importance of continually reinforcing these attributes in your business model?

Let me know what you think!!

Jack Hughes
jack@becnt.com.au


Farming Success at Food Futures Conference 2016

The Northern Australia Food Futures conference being held in Darwin 11-13 April 2016 features successful northern farmers from the Northern Territory, North Western Australia and North West Queensland. Failure haunts our past in northern agriculture however these farmers demonstrate success in northern agriculture is possible, if we get the thinking right. Successful farmers have been operating in the north for many years, with gross value of production over $200 million from NT and Ord farmers.

Key thinkers from around Australia and internationally will participate in panel discussions and share their experiences and knowledge with delegates.

For a full list of speakers and to register to attend the Conference visit the Food Futures website.

Australian Small Business Advisory Service Programme

BEC Darwin is a proud provider of low cost business advisory services as part of the ASBAS program.

The ASBAS program includes online and face to face business consultations, mentoring with an expert business advisor, completion of a business diagnostic tool, delivery of relevant small business workshops and seminars and access to a panel of professional business advisors, all designed and coordinated to assist businesses improve profits and reduce costs.

Our workshops cover five streams of assistance:

1. Funding avenues and financial analysis
2. Building your business
3. Making the most of your talent and team
4. Management capabilities
5. Digital engagement implementation

All workshops run for 2 hours from 7.30am – 9.30am and cost only $55 to attend. Further workshops will be scheduled shortly and you will be able to register for them in the coming weeks on our website.

Terrific Tips from Jurek Leon

Jurek Leon’s Terrific Tips e-newsletter that is packed with anecdotes, ideas and examples on service excellence, customer focused selling, motivation and marketing.

As a speaker, trainer and retail consultant Jurek Leon provides entertaining, energising seminars and workshops are filled with practical tips, ideas and down-to-earth examples on word-of-mouth marketing, motivation, customer focused selling and designing and managing the customer experience.

The March edition is filled with more great advice and tips including the spreading the word and benefiting customers, the sign of a bad manager and how the culture you foster influences your results.

Sign up for your monthly dose of Jurek style inspiration, and let us know what you think.

BEC Small Business Workshop

Make 2016 the year you kick-start your own small business. We can help you with our FREE Small Business Workshops introducing you to five specific and important areas of business including business structures and tax, marketing and bookkeeping.

Palmerston
Venue: Quest, 18 The Boulevard, Palmerston
Dates: 4-6 April

Katherine
Venue: Katherine Regional Training Centre, 19 Second Street, Katherine
Dates: 19-20 April

Darwin
Venue: BEC Darwin, 20 Catterthun Street, Winnellie (Lower Level)
Dates: 26-28 April, 23-25 May

Alice Springs
Venue: QUEST, 9-10 South Terrace, The Gap, Alice Springs
Dates: 5-6 May

Bookings are essential, register online.

Cutting Red Tape

Unnecessary red tape across the Territory’s tourism and hospitality sector is about to get the chop.

After being formed late last year, the Tourism Advisory Council (TAC) is conducting a review of red tape issues in the industry.

The council has ten members from across the NT, charged with identifying unnecessary red tape, which can reduce productivity, consume substantial resources in compliance activity and stifle innovation.

The TAC has engaged Deloitte to survey businesses, operators and service providers in the NT tourism and hospitality sector.

The Tourism Advisory Council will make its final recommendations on regulatory requirements and administrative processes by 30 April 2016. This is your opportunity to have your say to identify and reduce red tape issues affecting your business and your industry.

Complete the online survey, all responses are confidential.

Open Territory

A new program of events called Open Territory will be driven by the Northern Territory Government’s Department of Business in 2016.

Open Territory will provide NT businesses, including small to medium enterprises (SMEs), with new means to enhance their national and international profiles. From March – May 2016 the program will include expos, guest speakers, conferences, and sporting and cultural events across the Territory.

Visit the website for more information.

Nominations Open for NT Training Awards

Do you know someone doing exceptional things with training?

Nominations for the 2016 NT Training Awards are now open until Tuesday 3 May 2016.

The NT Training Awards are the Department of Business annual premier event recognising training excellence and achievements by Territory businesses, training organisations, apprentices, trainees, trainers and students. The awards are an official recognition of excellence and achievements in gaining the highest standards of knowledge and skills, in contributing to high standards of training, and for personal achievement in the vocational education and training (VET) sector.

There are 12 awards in total encompassing both individual and organisational awards.

10 Simple Microsoft Excel Tricks, Shortcuts and Hacks That Can Make You an Expert

Microsoft Excel is an integral part of most businesses. Some people relish the capabilities of Excel, finding it a useful tool that allows them to easily manage, report on and illustrate tables of data.

QuickBooks has a list of 10 easy tricks, shortcuts and hacks that will put you on the path to being an Excel super user.

View article online.

Better Business Habits Darwin Networking Breakfast

The Better Business Habits Darwin Networking Breakfast brings businesses together that are looking to grow their businesses through referrals, and word of mouth marketing. Every member present is interested not only in generating new business for themselves, but also helping to support other members to generate business. Add this to the social aspect of creating relationships with people that you previously did not associate with – and it starts to make great business sense.

For information on how to come along as a guest or to find out about membership email President Sarah Roberts, sarah.roberts@aus.salvationarmy.org or visit the website.

BISI Innovation Grants - Round 3 Open

Innovation grants under the Business Innovation Support Initiatives (BISI) program are now open via a competitive application process. The BISI grants provide up to 50% support for eligible projects, with a limited number of grants worth up to $60 000.

Open from Monday 15 February 2016 to 15 May 2016, this is a great opportunity for businesses to gain assistance with an innovative project to support their business.

Businesses may also apply for the Innovation voucher scheme which is open all year round, and provides up to 60% support for eligible projects, with each voucher worth up to $25 000.

Read and download the full guidelines and apply online.

'INSIDE SMALL BUSINESS' MAGAZINE

The voice of micro and small business - supporting the BEC network across Australia

Read the latest issue of 'Inside Small Business' magazine online now.

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Phone: 1800 229 500 | PO Box 37192 Winnellie NT 0821 | www.becnt.com.au

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