Fair trading laws

You need to know your rights and responsibilities according to fair trading laws.

Competition and Consumer Act

The main federal law, the Competition and Consumer Act 2010 (CCA) ensures that trading is fair for your business and your customers.

The CCA covers most aspects of the marketplace: dealings with suppliers, wholesalers, retailers, competitors and customers. It deals with unfair market practices, industry codes of practice, mergers and acquisitions of companies, product safety, collective bargaining, product labelling, price monitoring, and the regulation of industries such as telecommunications, gas, electricity and airports.

The Australian Competition and Consumer Commission (ACCC) administers the CCA. It promotes good business practices for a fair and efficient marketplace. Go to the ACCC website for information about federal competition, fair trading and consumer protection laws.

If you think you've been unfairly treated by a supplier or customer, go to the ACCC website to find out how the CCA may protect you.

State fair trading laws

Consumer protection is governed by state and territory laws (in the form of a Fair Trading Act in most cases). Familiarise yourself with the laws in your region.

See your state or territory fair trading offices for advice on business rights and obligations under fair trading laws. If you're unsure how fair trading laws apply to your situation, think about seeking independent legal advice.