Dispute resolution in your state or territory

Australian Capital Territory

• Office of Fair Trading

New South Wales

• NSW Fair Trading - Handling complaints

Northern Territory

• Consumer Affairs - Consumer complaints and disputes

Queensland

• Office of Fair Trading - Handling complaints

South Australia

• Consumer and Business Services - Handling complaints

Tasmania

• Consumer Affairs and Fair Trading - Advice and complaints

Victoria

• Consumer Affairs Victoria - Resolve a dispute

Western Australia

• Consumer and Employment Protection - Complaint handling guidelines for traders